Identified - We have identified an issue affecting voice call functionality for some watch devices on the 2Degrees network.
The devices are not correctly registering for VoLTE calls on 4G, causing them to attempt calls over 3G, which is no longer supported by 2Degrees.
We are working with network partners to confirm the root cause and determine the best path to resolution.
Feb 18, 2026 - 13:04 AEDT
The devices are not correctly registering for VoLTE calls on 4G, causing them to attempt calls over 3G, which is no longer supported by 2Degrees.
We are working with network partners to confirm the root cause and determine the best path to resolution.
Feb 18, 2026 - 13:04 AEDT
Monitoring - Please update to our latest iOS and Android app versions 10.16.10 or greater, which resolve this issue
Jan 30, 2026 - 15:14 AEDT
Jan 30, 2026 - 15:14 AEDT
Identified - We are aware that some users are experiencing an issue where the login screen re-appears in the app.
A fix is being investigated.
If this happens you can simply fully close (swipe up and close the app like you would fully close any other app). Then reopen it and you should be logged back in.
Dec 01, 2025 - 19:10 AEDT
A fix is being investigated.
If this happens you can simply fully close (swipe up and close the app like you would fully close any other app). Then reopen it and you should be logged back in.
Dec 01, 2025 - 19:10 AEDT
Update - Identity verification success rates have now improved following recent fixes.
Further UI improvements are planned to reduce chances of an error.
Please ensure, if using a Medicare card, that you use your middle initial as displayed on the card, in the middle name field on the screen.
Jan 29, 2026 - 15:06 AEDT
Further UI improvements are planned to reduce chances of an error.
Please ensure, if using a Medicare card, that you use your middle initial as displayed on the card, in the middle name field on the screen.
Jan 29, 2026 - 15:06 AEDT
Monitoring - We are aware of customers having issues failing ID checks when activating mobile services. If check did not pass, do not submit another request.
Wait 1 hr before trying again.
If using Medicare Card, enter middle initials as displayed on card.
Jan 02, 2026 - 19:03 AEDT
Wait 1 hr before trying again.
If using Medicare Card, enter middle initials as displayed on card.
Jan 02, 2026 - 19:03 AEDT
Update - Some customers who were affected by this issue may see their plan in a Pending state. If you are affected by this, please contact us at https://support.spacetalk.co
Jan 29, 2026 - 15:03 AEDT
Jan 29, 2026 - 15:03 AEDT
Monitoring - SIM Activiation should now be back to normal. if you activated on 24-26 Dec & the status of your plan is still pending, try again with same SIM.
Please also contact us with email address that was charged. We will refund any duplicate charges within a week (likely in 1-2 days)
Dec 25, 2025 - 23:30 AEDT
Please also contact us with email address that was charged. We will refund any duplicate charges within a week (likely in 1-2 days)
Dec 25, 2025 - 23:30 AEDT
Identified - Owing to a Telstra outage we are experiencing elevated issues related to Mobile SIM activations for customers. Please try again later
Dec 25, 2025 - 19:00 AEDT
Dec 25, 2025 - 19:00 AEDT
Monitoring - Following some issues with third party systems, some monthly Handset and Wearable mobile plans did not automatically recharge. We are in the process of rectifying this issue, and you will be notified via when your recharge is successful. You do not need to take any action. You can check your Spacetalk App for payment history details.
Jan 29, 2026 - 14:56 AEDT
Jan 29, 2026 - 14:56 AEDT
Monitoring - We are aware that some customers may have experienced a duplicate charge when their plan renewed. This has now been resolved.
Please contact us at https://support.spacetalk.co/ with the email address that was charged. We will refund within a week (but are targetting 1-2 days)
Jan 02, 2026 - 19:04 AEDT
Please contact us at https://support.spacetalk.co/ with the email address that was charged. We will refund within a week (but are targetting 1-2 days)
Jan 02, 2026 - 19:04 AEDT
Update - We are aware of an issues sending and receiving MMS messsages on Adventurer 2 watches on the Spacetalk Mobile Australia network.
Customers can workaround this currently by following the below steps:
On the watch
1. Go to settings >> Access point names >> enter password (Last 4 digits of IMEI)
2. Select "Telstra Wap" entry >> go to item "APN Type" and remove ",mms" >> touch the 3 dots in top right >> Select "Save"
3. Select "Telstra MMS" entry >> go to item "APN Type" and remove ",default" >> touch the 3 dots in top right >> Select "Save"
Jan 02, 2026 - 19:13 AEDT
Customers can workaround this currently by following the below steps:
On the watch
1. Go to settings >> Access point names >> enter password (Last 4 digits of IMEI)
2. Select "Telstra Wap" entry >> go to item "APN Type" and remove ",mms" >> touch the 3 dots in top right >> Select "Save"
3. Select "Telstra MMS" entry >> go to item "APN Type" and remove ",default" >> touch the 3 dots in top right >> Select "Save"
Jan 02, 2026 - 19:13 AEDT
Identified - We are investigating an issue sending and receiving MMS messsages on Adventurer 2 watches on the Spacetalk Mobile Australia network.
Dec 30, 2025 - 19:12 AEDT
Dec 30, 2025 - 19:12 AEDT
Monitoring - We are aware that some customers are experiencing issues where the plan may not show up immediatly after purchase, and are accidently attempting to purchase a plan again.
We are planning some UI improvements in the app to help prevent this.
If it has happened to you please contact our support team at https://support.spacetalk.co/
Jan 02, 2026 - 19:09 AEDT
We are planning some UI improvements in the app to help prevent this.
If it has happened to you please contact our support team at https://support.spacetalk.co/
Jan 02, 2026 - 19:09 AEDT
Investigating - We are aware that some customers are expeiriencing issues where the plan may not show up immediatly after purchase, and are accidently attempting to purchase a plan again.
Dec 14, 2025 - 19:09 AEDT
Dec 14, 2025 - 19:09 AEDT
Identified - Some users are reporting issues that they cannot login to the app using an OTP code. A fix is being investigated.
Users have reported success after taking the following steps:
1. Uninstall the app
2. Restart Phone
3. Reinstall the app
Jan 02, 2026 - 19:11 AEDT
Users have reported success after taking the following steps:
1. Uninstall the app
2. Restart Phone
3. Reinstall the app
Jan 02, 2026 - 19:11 AEDT
Monitoring - We are aware that some customers who have purchased mobiles services using a different email address than their Spacetalk account are unable to manage these accounts.
Please contact our support team at https://support.spacetalk.co who will be able to assist you
Jan 02, 2026 - 19:04 AEDT
Please contact our support team at https://support.spacetalk.co who will be able to assist you
Jan 02, 2026 - 19:04 AEDT
Spacetalk App
Operational
Spaces
Operational
Places and Routes
Operational
Location Tracking (Mobile)
Operational
Location Tracking (Watches)
Operational
Chat
Operational
Membership Management
Operational
Account Management
Operational
Device Management
Operational
Spacetalk Mobile Services (Australia)
Degraded Performance
SIM Activation & Management
Operational
Mobile Service Payments
Degraded Performance
Voice and Data Services
Operational
Identity Verification
Operational
Spacetalk Mobile Services (UK)
Operational
SIM Activation & Management
Operational
Voice and Data Services
Operational
Mobile Service Payments
Operational
Spacetalk Mobile Services (US)
Operational
SIM Activation & Management
Operational
Mobile Service Payments
Operational
Voice and Data Services
Operational
Spacetalk Watches
Operational
Adventurer 1 and Adventurer 2
Operational
Adventurer 1 (North America)
Operational
Life
Operational
Loop
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance