All Systems Operational

Uptime over the past 90 days. View historical uptime.
Spacetalk App Operational
90 days ago
94.19 % uptime
Today
Spaces Operational
Places and Routes Operational
Location Tracking (Mobile) Operational
Location Tracking (Watches) Operational
Chat Operational
Membership Management Operational
Account Management Operational
Device Management Operational
Authentication & OTP Operational
90 days ago
94.19 % uptime
Today
Spacetalk Mobile Services (Australia) Operational
SIM Activation & Management Operational
Mobile Service Payments Operational
Voice and Data Services Operational
Identity Verification Operational
Spacetalk Mobile Services (UK) Operational
SIM Activation & Management Operational
Voice and Data Services Operational
Mobile Service Payments Operational
Spacetalk Mobile Services (US) Operational
SIM Activation & Management Operational
Mobile Service Payments Operational
Voice and Data Services Operational
Spacetalk Watches Operational
Adventurer 1 and Adventurer 2 Operational
Adventurer 1 (North America) Operational
Life Operational
Loop Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 10, 2026

No incidents reported today.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Watch devices unable to place calls on 2Degrees
Resolved - With recent network changes in New Zealand, some families may have noticed issues with calling on their kid’s Loop.

We’ve released a simple update to help restore normal calling for customers on the 2degrees network so your kid can stay safely connected with their trusted contacts.

What to do:
- To update your kid’s Loop: Place the watch on charge overnight, or
- On the Loop home screen: swipe down → tap the Settings icon (COG) → tap Software update → update to version 1.1.29

Why this matters:
This update ensures your kid’s Loop works smoothly with newer network technology, as providers move on from 3G.

If you’re still experiencing any issues after updating, our Spacetalk Customer Support team is here to help.
Apr 7, 17:44 AEST
Update - We’ve released a new Adventurer watch update to resolve the recent calling issue experienced by some customers on the 2Degrees network in New Zealand.

For those who are based in New Zealand with an Adventurer on the 2Degrees network, please update your watch to the latest firmware (Version 20260312) and restart the device to apply the fix.

You can do this by leaving your watch on charge overnight, or swiping down on your Adventurer > tap the 'Settings' icon > tap 'Software update'.

If you continue to experience any issues, our support team is here to help.
Mar 16, 18:33 AEDT
Update - We’ve released a new Adventurer 2 watch update to resolve the recent calling issue experienced by some customers on the 2Degrees network in New Zealand.

For those who are based in New Zealand with an Adventurer 2 on the 2Degrees network, please update your watch to the latest firmware (Version 20260306) and restart the device to apply the fix.

You can do this by leaving your watch on charge overnight, or swiping down on your Adventurer 2 > tap the 'Settings' icon > tap 'Software update'.

If you continue to experience any issues, our support team is here to help.
Mar 12, 18:51 AEDT
Identified - We have identified an issue affecting voice call functionality for some watch devices on the 2Degrees network.

The devices are not correctly registering for VoLTE calls on 4G, causing them to attempt calls over 3G, which is no longer supported by 2Degrees.

We are working with network partners to confirm the root cause and determine the best path to resolution.
Feb 18, 13:04 AEDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Unable to manage mobile accounts
Resolved - This incident has been resolved.
Apr 2, 16:31 AEDT
Monitoring - We are aware that some customers who have purchased mobiles services using a different email address than their Spacetalk account are unable to manage these accounts.
Please contact our support team at https://support.spacetalk.co who will be able to assist you
Jan 2, 19:04 AEDT
Failed to verify OTP code
Resolved - This incident has been resolved.
Apr 2, 16:31 AEDT
Identified - Some users are reporting issues that they cannot login to the app using an OTP code. A fix is being investigated.

Users have reported success after taking the following steps:
1. Uninstall the app
2. Restart Phone
3. Reinstall the app
Jan 2, 19:11 AEDT
Login screen appears again
Resolved - This incident has been resolved.
Apr 2, 16:31 AEDT
Monitoring - Please update to our latest iOS and Android app versions 10.16.10 or greater, which resolve this issue
Jan 30, 15:14 AEDT
Identified - We are aware that some users are experiencing an issue where the login screen re-appears in the app.

A fix is being investigated.

If this happens you can simply fully close (swipe up and close the app like you would fully close any other app). Then reopen it and you should be logged back in.
Dec 1, 19:10 AEDT
Send and receipt of MMS messages
Resolved - This incident has been resolved.
Apr 2, 12:13 AEDT
Update - This is now resolved.
Apr 2, 12:12 AEDT
Update - We are aware of an issues sending and receiving MMS messsages on Adventurer 2 watches on the Spacetalk Mobile Australia network.

Customers can workaround this currently by following the below steps:

On the watch
1. Go to settings >> Access point names >> enter password (Last 4 digits of IMEI)
2. Select "Telstra Wap" entry >> go to item "APN Type" and remove ",mms" >> touch the 3 dots in top right >> Select "Save"
3. Select "Telstra MMS" entry >> go to item "APN Type" and remove ",default" >> touch the 3 dots in top right >> Select "Save"
Jan 2, 19:13 AEDT
Identified - We are investigating an issue sending and receiving MMS messsages on Adventurer 2 watches on the Spacetalk Mobile Australia network.
Dec 30, 19:12 AEDT
Third party outage affecting Australian SIM activiations
Resolved - This issue is now resolved.
Apr 2, 12:07 AEDT
Update - Some customers who were affected by this issue may see their plan in a Pending state. If you are affected by this, please contact us at https://support.spacetalk.co
Jan 29, 15:03 AEDT
Monitoring - SIM Activiation should now be back to normal. if you activated on 24-26 Dec & the status of your plan is still pending, try again with same SIM.
Please also contact us with email address that was charged. We will refund any duplicate charges within a week (likely in 1-2 days)
Dec 25, 23:30 AEDT
Identified - Owing to a Telstra outage we are experiencing elevated issues related to Mobile SIM activations for customers. Please try again later
Dec 25, 19:00 AEDT
Mobile Recharge Delays
Resolved - This issue is now resolved.
Apr 2, 12:07 AEDT
Update - We are continuing to monitor for any further issues.
Mar 26, 16:59 AEDT
Update - We are continuing to monitor for any further issues.
Mar 26, 16:58 AEDT
Monitoring - Following some issues with third party systems, some monthly Handset and Wearable mobile plans did not automatically recharge. We rectified this issue and impacted customers were notified of the successful recharge You do not need to take any action. You can check your Spacetalk App for payment history details.
Jan 29, 14:56 AEDT
Duplicate charges on renewal of mobile plans
Resolved - This issue is now resolved.
Apr 2, 12:07 AEDT
Update - We are continuing to monitor for any further issues.
Mar 26, 17:00 AEDT
Monitoring - This has now been resolved and impacted customers have been refunded. If you were impacted you will have been notified of the refund. Please contact us at https://support.spacetalk.co/ if you feel that you were entitled to a refund and did not receive it.

We are aware that some customers may have experienced a duplicate charge when their plan renewed.
Jan 2, 19:04 AEDT
Duplicate activations and charges on purchasing new services
Resolved - This issue is now resolved.
Apr 2, 12:07 AEDT
Update - We are continuing to monitor for any further issues.
Mar 26, 17:02 AEDT
Monitoring - Update: We have resolved this issue and impacted customers have received refunds. Please contact us at https://support.spacetalk.co/ if you feel that you were entitled to a refund and did not receive it.

We are aware that some customers are experiencing issues where the plan may not show up immediately after purchase, and are accidently attempting to purchase a plan again.
Jan 2, 19:09 AEDT
Investigating - We are aware that some customers are expeiriencing issues where the plan may not show up immediatly after purchase, and are accidently attempting to purchase a plan again.
Dec 14, 19:09 AEDT
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage