Duplicate activations and charges on purchasing new services

Incident Report for Spacetalk

Monitoring

We are aware that some customers are experiencing issues where the plan may not show up immediatly after purchase, and are accidently attempting to purchase a plan again.

We are planning some UI improvements in the app to help prevent this.

If it has happened to you please contact our support team at https://support.spacetalk.co/

Posted Jan 02, 2026 - 19:09 AEDT

Investigating

We are aware that some customers are expeiriencing issues where the plan may not show up immediatly after purchase, and are accidently attempting to purchase a plan again.

Posted Dec 14, 2025 - 19:09 AEDT

This incident affects: Spacetalk Mobile Services (Australia) (SIM Activation & Management).