Duplicate charges on renewal of mobile plans

Incident Report for Spacetalk

Monitoring

We are aware that some customers may have experienced a duplicate charge when their plan renewed. This has now been resolved.
Please contact us at https://support.spacetalk.co/ with the email address that was charged. We will refund within a week (but are targetting 1-2 days)

Posted Jan 02, 2026 - 19:04 AEDT

This incident affects: Spacetalk Mobile Services (Australia) (Mobile Service Payments).