Identity Verification Issues

Incident Report for Spacetalk

Update

Identity verification success rates have now improved following recent fixes.
Further UI improvements are planned to reduce chances of an error.
Please ensure, if using a Medicare card, that you use your middle initial as displayed on the card, in the middle name field on the screen.

Posted Jan 29, 2026 - 15:06 AEDT

Monitoring

We are aware of customers having issues failing ID checks when activating mobile services. If check did not pass, do not submit another request.
Wait 1 hr before trying again.
If using Medicare Card, enter middle initials as displayed on card.

Posted Jan 02, 2026 - 19:03 AEDT

This incident affects: Spacetalk Mobile Services (Australia) (Identity Verification).